Phoebe Carrera is the Corporate Social Responsibility Manager and Community Board Prime of TELUS International Philippines. Since 2013, she manages and implements volunteer programs to engage team members. In 2018, the CSR team through her leadership successfully engaged 50% of TELUS International Philippines’ team members through various forms of volunteering. Phoebe holds a bachelor’s degree in tourism and graduated cum laude from the University of the Philippines. She earned her master’s degree in business administration with a specialization in international business and sustainable development from the Maastricht School of Management in The Netherlands. She was awarded the business school’s 65 Year Anniversary Award for the Best MBA Final Assessment 2016-2017 for her thesis “A Business Consultancy Plan on the Verego Social Responsibility Standard Certification: a business case from the customer experience outsourcing industry”.